Customer Service

We take pride in the personalized service we provide to our customers. Please review the information below. If you still don't have the answers you need, please do not hesitate to contact us


Business Hours

Orders or Questions:

  • Website: 24 hours a day
  • Email: 1 business day response time


Return Policy

Filter Market will accept returned goods that are unopened and undamaged within 60 days of the purchase date for exchange or refund (minus shipping charges). Call or email us to obtain an RMA number and return instructions. If the filters were damaged in shipping please contact us immediately for instructions. To return filters simply follow the directions found on the Return Form. Please contact us if you have any questions or concerns.


Privacy Policy

By providing your personal information to us, you enable us to customize the site to accommodate your needs and interests. With respect to your personal information:

  • We will not sell, lease, or reveal your profile to anyone else.
  • We will never sell or rent your E-mail address to other companies.
  • We consider your E-mail address and any personal information you give us personal information. Therefore, it will be kept private and confidential.

    Please click here to review our policy in detail


Changes to My Account

You can log into My Account and change the following:

  • Address and telephone info
  • Credit Card info

Contact us if you want to change the following:

  • Email/Log on ID


Security Policy

Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) and S-HTTP technology to protect the security of your online order information. You can check the security of your connection during checkout by looking at the lower corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." If you cannot access the secure server for any reason, please e-mail